Privacy Policy

1. Information we collect

We collect the following categories of information:

• Account information — name, email, phone number, password (hashed) when you create an account.
• Order information — shipping address, billing address, items ordered, payment method.
• Payment information — processed by our payment partners (e.g. Razorpay). We do not store full card or banking details on our servers.
• Usage and device data — IP address, browser type, pages visited, and approximate location, collected through cookies and similar technologies.
• Communications — messages you send us by email, contact form, chat, or social media.

2. How we use your information

• Process and deliver your orders, including arranging shipping with our courier partners.
• Provide customer support, including responding to returns, exchanges, and queries.
• Send transactional messages — order confirmations, dispatch updates, and account notifications.
• Improve the website, our products, and our services.
• Detect, prevent, and respond to fraud or abuse.
• Comply with legal obligations under Indian law.

3. Cookies

We use cookies and similar technologies to keep you signed in, remember items in your cart, understand how the website is used, and personalise your experience. You can disable cookies in your browser settings; some features may not work without them.

4. Sharing of information

We share personal information only with:

• Service providers — payment gateways, courier partners, email/SMS providers, hosting and analytics providers acting on our behalf.
• Legal and regulatory authorities — where required by Indian law, court order, or to protect our rights.
• Successors — in the event of a merger, acquisition, or sale of business assets.

We do not sell your personal information to third parties.

5. Data retention

We retain personal information for as long as your account is active and for a reasonable period afterwards to comply with our legal, accounting, or reporting obligations. You may request deletion of your account by writing to us.

6. Security

We use industry-standard technical and organisational measures to protect your information, including TLS encryption in transit and access controls on our systems. No method of transmission or storage is 100% secure; please use a strong, unique password and contact us immediately if you suspect unauthorised access to your account.

7. Your rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your account and associated data, subject to applicable legal requirements.
• Withdraw consent for marketing communications at any time.

To exercise these rights, email hello@thejerseywala.in.

8. Children

The website is not intended for users under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be effective when posted on this page. Continued use of the website after changes are posted constitutes acceptance of the revised Policy.

10. Contact

Privacy questions and requests can be sent to hello@thejerseywala.in.

Data controller
Genesis Virtue LLP
Gurugram, Haryana, India